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Freedom Mobile Canada Review: Here Is Everything You Need To Know

Freedom Mobile Inc. is a wireless telecommunications provider based in Canada. 

Freedom Mobile accounts for about 6% of the total market share of the Canadian wireless sector. 

Its presence is mainly seen in urban areas such as Ontario, Alberta, and British Columbia. 

The wireless service provider is also Canada’s fourth biggest wireless carrier. 

Freedom Mobile has more than 2.2 million subscribers as of 30 November 2022.

Between 2009 and 2016, Freedom Mobile was known as Wind Mobile. Freedom Mobile was one of the wireless companies founded in 2008 after the Canadian introduced an initiative to encourage competition among wireless network providers in the country. 

It was one of the wireless carriers launched. The others are Mobilicity, which was later purchased by Rogers Communications, and Public Mobile, which was later acquired by Telus. 

You can check out more about Public Mobile here.

The wireless provider company was founded in 2009 by Anthony Lacavera’s Globalive and currently has its headquarters in Toronto, Ontario, Canada.

What Is The Freedom Mobile Website?

The company’s website is www.freedommobile.ca

Who Owns Freedom Mobile?

Quebecor currently owns Freedom Mobile in Canada. Quebecor acquired Freedom Mobile in 2023. 

The company employs more than 1,200 people in its various offices across Canada. 

Freedom Mobile also has partnerships with other network providers in Canada, such as Bell, Rogers, and Telus. 

These partnerships are aimed at helping Freedom Mobile provide coverage for its users in areas outside of its network.

Services Offered By Freedom Mobile

Freedom Mobile

As a wireless service provider, Freedom Mobile’s services are geared toward the telecommunication needs of its customers. 

Below are services provided by Freedom Mobile to its 2.2 million subscribers.

  • LTE
  • HSPA
  • HSPA+
  • IP relay
  • Mobile Broadband
  • SMS
  • TDD operator
  • Telephony

 Products Offered By Freedom Mobile

Apart from the wireless service Freedom Mobile offers, there are some products the company offers. Below are some of the products sold by Freedom Mobiles to its customers.

  • Feature phones
  • Android smartphones
  • Apple smartphones
  • Blackberry 10 smartphones
  • Windows smartphones
  • Modems
  • Mobile broadband

Areas Newly Added To The Freedom Mobile Network

Below are the recent areas in Canada that have been added to the Freedom Mobile network coverage.

  • Cranbrook
  • Lethbridge
  • Nanaimo
  • Medicine Hat
  • Prince Rupert
  • Vernon
  • Courtney-Comox
  • Kamloops
  • Campbell River
  • Penticton
  • Kelowna

People living in these areas will surely get excellent network coverage from Freedom Mobile.

What Is Freedom Nationwide?

Freedom Mobile subscribers who travel outside of Canada, outside of Freedom Mobile’s network coverage, will be connected to any partner network providers such as Rogers, Bell, and Telus. 

Users will notice that their smartphone wireless provider indicator now reads ‘Nationwide.’ This will let them know they have been connected to a partner network provider.

Connecting to a partner network provider allows users to access their ‘Freedom Nationwide,’ which will be part of their plan. 

However, they will have less data to use when connected to a partner network than on Freedom Mobile’s leading network. 

The quality of service and data may also vary, depending on the kind of network partner they get connected to. 

It will depend on technical capacity, device capabilities, terrain, weather conditions, and foliage.

How To Know If Your Phone Is Compatible With Freedom Mobile’s Network

When one looks at the website of Freedom Mobile, it says that compatibility with data speeds or network technology varies depending on the device. 

So it does not matter whether your smartphone is an Android or an IOS phone. 

It is better to check to see if your device will be compatible with Freedom Mobile before you make any moves.

To check if your mobile device is compatible with Freedom Mobile, please follow the steps below.

  1. Dial *#06# to check the IMEI number of your mobile device
  2. Now, go to the Freedom Mobile website and enter the IMEI number of your mobile device to see if it compatible with Freedom Mobile
  3. After the website has confirmed the compatibility, you can then order a SIM card online
  4. After the SIM card has been delivered, you can then go ahead and activate your Freedom Mobile account.

How To Top Up Freedom Mobile

We always love to stay connected with our loved ones all the time. It does not matter what time of the year it is; being able to stay connected with loved ones is what everyone wants. 

Due to this, being able to top up your Freedom Mobile easily is worth knowing. 

You can top up your Freedom Mobile device at several outlets online. Recharging online is much faster and easier in Canada. 

Below are the steps in topping up your Freedom Mobile on Ding.

  1. Go to the Ding website online
  2. Choose the amount you prefer to send
  3. Enter a phone number
  4. Make payment by using any of the supported payment methods
  5. Receive your top-up right away

And you are done with the online top-up of your Freedom Mobile device. Payment methods are supported by VISA, MasterCard, Apple Pay, and Google Pay.

How To Check The Balance On Freedom Mobile?

Checking your balance on Freedom Mobile is relatively easy. All you have to do is to dial *123#. You then follow the prompts to get your balance checked.

What Network Does Freedom Mobile Use

Freedom Mobile uses several networks when subscribers travel outside of Canada. 

These networks are provided by their partners. Networks used by Freedom Mobile are:

  1. Rogers Wireless
  2. Bell Mobility
  3. Telus Mobility

These are the networks used by Freedom Mobile inside Canada. Apart from these, Freedom Mobile is also on the AT&T Mobility network in the United States of America. 

This means that when subscribers travel outside Canada to the USA, they will be connected by AT&T, the network partner of Freedom Mobile in America.

How To Setup Freedom Mobile Internet Data

If you cannot set up the internet on your Freedom Mobile device or are new to using smartphones and do not know how to set up your data, there is no cause to worry. 

Setting up the data on a smartphone is a relatively easy task. All you have to do is make sure that the smartphone can access the internet. 

After ensuring your smartphone can access the internet, you follow the simple steps below to show you exactly how you can set your data settings up and start browsing in no Tom. Please follow the steps provided below.

  • Go to phone settings and tap on ‘wireless & networks
  • Now tap on ‘more’ and select ‘mobile networks
  • Now, make sure that ‘data enabled’ has been checked
  • Now, tap on ‘access point names’ and create a new APN by tapping on the menu and choosing ‘new APN.’
  • After creating new APN settings, save it by clicking on ‘save’ in the menu, and you are done

Your Freedom Mobile data should be working now, and you will be able to access your internet in no time.

How To Load The Freedom Mobile Data Plan

If you want to check your mobile data plan and purchase data on Android, the steps below will aid you in the right direction. 

These are short, and you will finish it in no time.

  1. Go to your settings and tap on Google
  2. Tap on ‘mobile data plan.’ This will allow you to check your data plan. You will be able to see your current data plan status shown at the top
  3. Now, under ‘buy data,’ choose the offer that suits you and tap on ‘buy.’

You are now done loading your data on your Freedom Mobile device.

How To Activate Mobile Data On Freedom Mobile Device

To activate your smartphone’s mobile data, you first have to insert the SIM card inside the smartphone. Now switch on the phone and follow the steps below.

  1. Go to ‘settings.’
  2. Tap on ‘mobile data.’
  3. Check whether the ‘mobile data’ has been toggled on. If it is not, then tap on it to switch it on

How To Cancel Freedom Mobile

If you want to cancel your Freedom Mobile subscription, it is easy. Call the network provider’s customer care service by calling 611 from a Freedom Mobile device. 

If you are not holding a Freedom Mobile device, you can call by dialing 1-877-946-3184.

The monthly service fees for the plan you are on will be stopped after the date of cancellation, and there will be no refund granted to you for any payments you may have already made.

How To Cancel Freedom Mobile Online

You can cancel your Freedom Mobile subscription online by adjusting it from your billing management page. Please follow the steps below to get this done.

  1. Open your browser and go to https://freedom.to/profile
  2. After the page loads up, click Account management.’
  3. From here, you can now cancel your Freedom Mobile subscription by setting it to ‘cancel.’ 
  4. And you are done. You have now successfully canceled your Freedom Mobile subscription online.

Frequently Asked Questions

Are there cancellation fees for Freedom Mobile?

Returning products you bought or canceling a service within 15 days will not incur cancellation fees. 
However, you would have to pay for any pay-per-use charges. This will include long-distance minutes and roaming charges as well.

How do I cancel Freedom Mobile Autopay?

You can cancel your Freedom Mobile autopay agreement by dialing 1-877-946-3184. You can easily do this by calling 611 if you hold a Freedom Mobile device.

How do I suspend my freedom Mobile?

You can suspend your Freedom Mobile by following these steps.
Log into ‘MyAccount.’
Locate ‘My profile and tap on it
Scroll down further till you locate the option to suspend your Freedom mobile service
Now, accept the terms and conditions and click ‘suspend my service’ to complete the suspension process.


Freedom Mobile is one of the most extensive wireless network providers in Canada. 

As we have seen, the company provides wireless network services and technological products to its customers. 

In this article, we have touched on several things users can find helpful in using Freedom Mobile.

Let us know how helpful the article has been. And also if you are not interested in Freedom Mobile, or you want to port from Freedom Mobile, then you can read our guide on Public Mobile, which is also one of the best networks in Canada.

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Danny Zubothttps://sibyl.ca
Danny Zubot is a is an alumnus of the University of Toronto and a renowned expert in mobile technology who focuses on the constantly changing field of mobile devices. With a strong enthusiasm for technology and a wealth of knowledge, Danny offers insightful advice and helpful tips to assist people in navigating the evolving mobile sector. The articles by Danny Zubot discuss smartphone evaluations, cutting-edge technologies, suggested apps, gadget comparisons, and mobile industry developments. You can connect with Danny Zubot at [email protected]

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